Contact

If you have an order open

Use the support thread on your own order page. It reaches the desk with your reference
already attached, which means no back-and-forth establishing which swap you mean. Open your
order from Track an order and scroll to the support panel.

That thread is the fastest route, and it is the only one where we can see your order
without you having to describe it.

If you don't have an order yet

Email contact@kryptfi.com for anything pre-swap: whether a pair is supported, what the current
limits are, or a question the FAQ doesn't answer.

What to include

Whatever the route, these three things get you a useful first reply instead of a
clarifying question:

• Your order reference, if you have one
• The transaction hash of your deposit, if you have sent it
• What you expected to happen, and what happened instead

What we will never do

We will never contact you first asking for a seed phrase, a private key, or a
payment to "release" or "unlock" funds. Nobody legitimate ever needs any of those, and
anyone asking is trying to rob you — including if their message looks exactly like this
site.

We have no telephone line. Support runs through the channels named on this page and
nowhere else.